RETURNS INFO
Shannon Hotel Supplies Ltd are dedicated to ensuring our customers are completely satisfied with their purchases . Our returns policy is designed to provide flexibility and support, ensuring a hassle-free return process. Please read the details below to understand our returns policy and procedures.
Change of Mind
We understand that sometimes you may change your mind about a purchase. Our policy includes:
- Eligibility: You can return items within 30 days of purchase if they are unused and unopened.
- Condition: Items must be in their original packaging, with all seals intact and no signs of use.
- Process: To initiate a return, please contact our customer support team at info@shsonline.ie with your order details. Our team will guide you through the return process and provide instructions for returning the item.
Faulty Light Equipment
We are committed to providing high-quality products. If you receive faulty light equipment, our policy is:
- Replacement: Faulty light equipment can be replaced within 60 days of purchase.
- Condition: The item must be returned in its original packaging with proof of purchase.
- Process: Contact our customer support team at info@shsonline.ie to report the fault and arrange for a replacement. Please provide details of the fault and your order number.
REFUNDS:
Important Notes
- Refunds: Refunds for eligible returns will be processed once we receive and inspect the returned items. Refunds will be issued to the original payment method.
- Non-Returnable Items: Certain items, such as custom orders and perishable goods, may not be eligible for return. These exclusions will be clearly communicated at the time of purchase.
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Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to a fault on our part (e.g., incorrect or faulty items).
REFUNDS:
Important Notes
- Refunds: Refunds for eligible returns will be processed once we receive and inspect the returned items. Refunds will be issued to the original payment method.
- Non-Returnable Items: Certain items, such as custom orders and perishable goods, may not be eligible for return. These exclusions will be clearly communicated at the time of purchase.
- Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to a fault on our part (e.g., incorrect or faulty items).
If you are returning unwanted or incorrect orders please contact us by email and request a DPD pick up at your door, Just have parcel sealed with no label required.
Kieran@shsonline.ie
alternatively call 0873870546
Thank you for shopping with
SHS ONLINE CHEF CLOTHES AND KNIVES.
We endeavour to make your experience worthwhile and enjoyable.
please note for particular non stock orders are non refundable and a credit note/ voucher is only available for returned items. It is at our discretion to charge back 25% restocking fee.